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Account and data deletion

You can delete your Koriva account and the data linked to it at any time. The fastest way is the app itself; if you can’t get into the app, you can also ask us by email.

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Delete in the app

  1. Open Koriva and go to Settings.
  2. Tap Delete my account.
  3. For your security you must have signed in within the last few minutes; if asked, sign in again with your password.
  4. Confirm. Deletion cannot be undone.

If you own the family, you will be asked to hand ownership to another guardian first, so the rest of the family is not left without protection.

If you can’t get into the app

Send an email with the subject “Delete account” to azadbilek34@gmail.com from the email address registered to your account. We ask you to write from that address to confirm the request really comes from you; if we need more information we will reply. We complete the request within 30 days at the latest.

As a child’s parent you can ask for the child’s account to be deleted the same way.

What is deleted

  • Your account, email address and display name
  • Your family memberships and profile photo
  • Your location, route, journeys and zone records
  • Your device information, notification tokens and battery records
  • App usage, call and message records and your encryption keys
  • Your event, SOS and I’m OK records

Your access ends the moment deletion starts; the data is removed from our servers within minutes.

What remains, and for how long

  • The record of the deletion: 7 days after it completes (to confirm it finished; it contains no personal data).
  • Scam number reports: if a number you reported joined the block list, it stays on the list; the list holds nothing about you.
  • Error reports: not linked to a person and deleted automatically within 90 days.
  • Purchase records: kept by Apple, Google and RevenueCat under their own rules for tax and accounting duties.
  • Family members’ phones: notifications sent to them before deletion may remain on those phones until their owners delete them.

Deleting your account does not cancel your subscription. Cancel it separately in the App Store or Google Play subscription settings.

Deleting some data without deleting the account

  • Turn location sharing off (adult accounts): your point disappears from the map straight away.
  • Turn app-usage sharing off (adult accounts): the collected records are deleted straight away.
  • Remove your profile photo.
  • For any other data, write to azadbilek34@gmail.com.